topic Re: Back camera not working XA2 ULTRA in XA Series

Back camera not working XA2 ULTRA

Garyrich40 — Thu, 02 Apr 2020 08:51:46 GMT

Re: Back camera not working XA2 ULTRA

Garyrich40 — Thu, 02 Apr 2020 08:53:57 GMT

DOES ANYONE KNOW IF THIS IS A SOFTWARE PROBLEM OR CAMERA JUST NEEDS REPAIRING.

FRONT CAMERA WORKING FINE.

Re: Back camera not working XA2 ULTRA

darker193 — Sat, 04 Apr 2020 14:36:05 GMT

I've the same issue, I've send this to sony with hopes they will respond with a solution.

"I've a Sony Xperia XA 2 Ultra, and the normal camara does disfunction every time, it says restart phone and when I do that it'll only show my face cam, even if I switch cams it goes to the other face cam, and if I restart it a couple times more after that it'll show my normal cam for a couple minutes before it will shut down the cam again, I've done the software repair from my computer and it doesn't help at all."

and the worst part is my phone is just 1 year old, that shouldn't happen in my opinion

Re: Back camera not working XA2 ULTRA

Gilgameshuk — Mon, 06 Apr 2020 00:13:54 GMT

I am having the same issue on my XPERIA 1

Re: Back camera not working XA2 ULTRA

Garyrich40 — Mon, 06 Apr 2020 08:40:29 GMT

Im beginning to think this problem is repairable. If there we're any phone
repair shops open i would take the phone in to get the camera replaced.
More i think about it, it must be a faulty part and not a software problem.

Re: Back camera not working XA2 ULTRA

Gilgameshuk — Mon, 06 Apr 2020 12:05:02 GMT

Official word

Its a hardware fault as I contacted Sony UK today

"They send to send back to Sony Uk for repair under warranty.

Re: Back camera not working XA2 ULTRA

Qatrium — Mon, 06 Apr 2020 16:39:41 GMT

@Gilgameshuk

Their reply does not necessarily indicate that it's a hardware issue. They need to have the phone to inspect it. Did you try performing a Software Repair before you send it?

Re: Back camera not working XA2 ULTRA

darker193 — Mon, 06 Apr 2020 20:22:52 GMT

I've already done the reset and that didn't help at all, and I don't want to pay for the repairs because I got this phone for just 1 year and in my opinion the camera shouldn't be broken in that time

Re: Back camera not working XA2 ULTRA

Gilgameshuk — Tue, 07 Apr 2020 09:32:24 GMT

You are trying to teach me to SUCK EGGS fella

i have done all this including booting in safe mode

Re: Back camera not working XA2 ULTRA

Gilgameshuk — Tue, 07 Apr 2020 09:29:00 GMT

You forget im not a newbie

Re: Back camera not working XA2 ULTRA

Dray35 — Tue, 12 May 2020 17:55:46 GMT

Any help would be great

Re: Back camera not working XA2 ULTRA

Strampke — Tue, 12 May 2020 21:09:15 GMT

Hi @Dray35

When you have this problem the first steps are to test.

Does it happen in Safe Mode too?
- Safe Mode -> Support app on your phone -> tap 'Get support' -> tap Safe Mode for explanation and Enter Safe Mode
Does your camera pass the test?
- Support app -> Xperia Tests

Let us know how it goes please.

Re: Back camera not working XA2 ULTRA

Garyrich40 — Tue, 12 May 2020 21:43:23 GMT

Thanks for the info. Tried the safe mode and test. Camera is the same.
Front camera works OK, flashlight and back camera not working.
Regards
Gary Richardson

Re: Back camera not working XA2 ULTRA

Strampke — Tue, 12 May 2020 22:07:00 GMT

Time to contact Support.

Again the Support app is your entry point.

Good luck!

Wait!

One ultimate attempt.

Goto settings -> Apps & notifications -> see all apps -> tap the 3 dots in the upper right corner -> show system -> scroll to camera app -> storage -> clear cache & clear data (don't mind the warning, nothing to lose here)

Your camera app will be reset.