topic Re: XA1 Ultra rapid battery drain in XA Series

XA1 Ultra rapid battery drain

DasBymas — Fri, 18 Jan 2019 01:08:35 GMT

My G3226 XA1 Ultra began experiencing massive battery drain literally overnight several months ago. There was no change in settings or new apps installed, the phone just stopped holding a charge. Battery will show 100% on standby but after fifteen to twenty minutes the phone will have turned off due to low battery. When the phone is restarted it will show 1% charge remaining and charge extremely slowly back up to 100%. At the time I assumed it was the battery and replaced it only to experience the exact same issue with the new battery. I then tried the software repair function in the Xperia companion with no results. If I disconnect the battery after it dies and reconnect it, the battery life shows 95% or so and then begins to rapidly drain again which leads me to believe that this is a software issue and not a battery issue. Over the last few months I've tried the software repair function several times and always no change. The phone is currently at 48.1.A.2.73. Fully charged battery life shows 2 hours remaining and only 4 hours, 46 minutes if switched to Ultra Stamina mode. The phone doesn't show any power consuming apps as it is always in standby with the screen off.

I would appreciate any help you can give Thanks.

Re: XA1 Ultra rapid battery drain

VicCut — Sun, 20 Jan 2019 23:02:48 GMT

~~Tengo el mismo problema y no se como resolverlo~~

I have the same problem and I do not know how to solve it

Re: XA1 Ultra rapid battery drain

JorgeRiveros — Fri, 25 Jan 2019 14:39:37 GMT

Hi people, I'm having the same issue since 4 months ago.

Just after the warranty expired. Suddenly the battery start drains super fast, like in 40 minutes it went off.

Now I bought a new battery, was installed and the same symptoms started with the new battery.

Looks like this happened after a Sonny update but I'm not sure.

HAVE ANYONE ANY IDEA HOW TO RESOLVE THIS ISSUE?

REGARDS

JORGE

Re: XA1 Ultra rapid battery drain

ANDROC4 — Thu, 07 Feb 2019 22:29:24 GMT

I have the model xperia xa1 ultra (g3223), I have the similar problem for a week began to run out the bataria being at rest faster than normal, I have the same load it was very slow (although this has gradually stabilized normal) but the discharge being at rest if it is noticeable, the last update was in November so I do not think that's it.
What I do see as suspicious is that I started with this ruling just after the warranty period ended.

Re: XA1 Ultra rapid battery drain

Anusha21 — Wed, 13 Mar 2019 03:09:21 GMT

I am having the exact same problem, the battery drains out very quickly, a full charge only lasted an hour and half. i had a simmilar prolem a few months ago and sent my phone in for a repair and the problem was fixed, but now im experiencing the same thing over again. i am not sure why this is as there has been no change to any of the apps i have been using. My phone i still under warranty so i am considering sedng it back in.

Re: XA1 Ultra rapid battery drain

lambo1 — Tue, 14 May 2019 05:46:42 GMT

I am having the same problem very fast discharge of battery. Has anyone been able to fix the problem ??

Re: XA1 Ultra rapid battery drain

OldschoolC — Wed, 29 May 2019 14:46:07 GMT

I have the same issue, it started last night. Went from 40% to 0% in under 20 minutes, but was not warm at all. Model G3223.

It charges very very slowly, but drops just as quick when I take off the charger. The phone was working normally until yesterday. I think this may be software, the phone had not had enough use to justify wearing out the battery, and even if it did, this would happen a bit more gradually.

If anyone has a fix, please post

Re: XA1 Ultra rapid battery drain

ohno1 — Fri, 07 Jun 2019 15:50:37 GMT

I have the same problem since last week, battery drop 2-3% every minutes. I replaced the battery on the mobile repair centre, but battery problem still appear......

Any solution??

Re: XA1 Ultra rapid battery drain

OldschoolC — Fri, 07 Jun 2019 16:04:34 GMT

After seeing that replacing the battery and even doing factory resets wasn't working for a lot of people with this issue, I simply bought a Nokia 7.1

Not the solution I wanted, hope you have some luck.

Re: XA1 Ultra rapid battery drain

ohno1 — Sat, 08 Jun 2019 05:30:18 GMT

I found the record... the battery is consume normally from 100 to 60% ..... then will drop from 50 to 0% very very quicly (witin half an hour) .....

Re: XA1 Ultra rapid battery drain

tomtremendous — Fri, 21 Jun 2019 06:27:34 GMT

Exactly the same issue here. 18 months old, no new apps, updates on. Battery life goes over the cliff edge.

Very dissapointing.

Re: XA1 Ultra rapid battery drain

Ryebread — Sun, 21 Jul 2019 20:52:36 GMT

Does Sony have any official response to this problem. I just got this issue starting a couple of days ago. I can now literally watch the battery % drop as I'm typing this. Like other people mine is just over a year old and just outside of warranty. How can something like that happen? In previous phones the battery would just slowly over time not hold a charge but with this one it was fine one day and terrible the next.

Re: XA1 Ultra rapid battery drain

cheekygr1n — Wed, 24 Jul 2019 17:38:12 GMT

I am experiencing the same issue.

My battery useage usually leaves me with about 50% at the end of the day and gets charged over night. Has been rock solid but then suddenly (last few days) it has started going straight to 1% randomly and without getting hot.

I have tried *#*#7378423#*#* to get into the service menu and it reports that the battery is good. Performing a factory charge also did not fix the issue.

To me it looks like a software issue, if it was dendrites (crystals growing and shorting out the cell) it would get really hot, possibly catch fire, and explode = a very dangerous situation.

I will be contacting sony to see what can be done, and top see if the phone is now dangerous to use.

Whatever happens this needs to be resolved as it is not fit for purpose, which is a consumer right extending to the life of the product.

Here is some data for interest:

Info on dendrites and batteries: https://www.wired.co.uk/article/smartphone-battery-life-lithium-ion-future

Re: XA1 Ultra rapid battery drain

slumdawgcpt — Thu, 01 Aug 2019 03:34:40 GMT

Sony will not acknowledge the problem. They won't even bother to reply with an exceptable answer, S to when we can expect a security or firmware update.

Re: XA1 Ultra rapid battery drain

Janders — Fri, 09 Aug 2019 20:25:21 GMT

I had the same problem. Did factory reset and it fixed issue 100 %

Re: XA1 Ultra rapid battery drain

Lightning09 — Mon, 12 Aug 2019 07:29:46 GMT

I have a question here, my phone won't go up when charging, do you think it may be the battery or charging port? The phone still says charging and doing it for a few hours but it only charge up to 12%, and won't move up to 100% I can replace the battery but I don't know if it is the issue or charging port?

Re: XA1 Ultra rapid battery drain

roykela — Wed, 18 Sep 2019 09:19:37 GMT

I have the same problem, and i've been having it since April.
Started after an update.
Sometimes the phone won't even charge. The battery will go down during charging.

One thing that helps me prolong the charge is to restart the phone. I notice, however, that sometimes the bluetooth is on when it restarts. I don't use bluetooth. So i have to turn it off.

I might be blind but i haven't seen any reply from Sony about this. If so, that is really poor,

I have two acquaintances with the same phone and the same problem. Different ages on the phone.

Re: XA1 Ultra rapid battery drain

Gilbe — Sun, 20 Oct 2019 16:16:34 GMT

I got the same problem, my phone is useless and sony just ignore me, is this a scam or something?!

Re: XA1 Ultra rapid battery drain

douggie — Tue, 22 Oct 2019 13:52:06 GMT

Hi there! Did you get ANY solution to this problem? Ive now got 3 XA1s doing the same thing and no help from SONY at all.
Very.grateful if you would respond.

Regards

Douggie

Re: XA1 Ultra rapid battery drain

ziggyzak3 — Tue, 29 Oct 2019 11:29:59 GMT

It doesn't seem like they're addressing anything. I have the Xperia XA1 (G3121) and over the last week or two, my phone Has been going from 100% to 0% within about 30 minutes. I even observed it die whilst the phone was turned off. Turned it off with 60% battery and it wouldn't turn back on. It's also getting noticably hot and it's now at a point where this issue is affecting my work since my phone is never on. This needs to be fixed or at least addressed as it's becoming too much of an issue now.