topic How to reset network lock counter? in M Series

How to reset network lock counter?

B39 — Thu, 16 Mar 2017 14:43:26 GMT

I contact you because I want to know how to reset my counter for unlock my phone Xperia M4 Aqua (E2306)

I checked *#*#SERVICE#*#* meny (*#*#7378423#*#*) - SIM lock:

SIM 1

[o] Network 0
[x] Network subset 0
[x] Service provider 0
[x] Corporate 0
[x] SIM 0

The people who I'm asking for the code told me that I need to ask for a reset because it's locked and the code it doesnt work so, Is it possible to unlock my phone? Is it possible to reset this counter?

Thank you

Re: Network unlock code PROBLEM

Jonas — Thu, 16 Mar 2017 14:54:24 GMT

Hi @B39, welcome to our forum!

I am sorry to hear about your phone.

I would recommend that you get in touch with your Local support on how to proceed with this.

Let me know how it goes!

Re: Network unlock code PROBLEM

jt12 — Mon, 22 Jan 2018 13:21:00 GMT

How much roughly does it cost for the counter to be reset, as I would like to know the cost before sending it to Sony

Re: Network unlock code PROBLEM

Jonas — Tue, 30 Jan 2018 10:15:24 GMT

Hi @jt12, welcome to our forum!

As this is a Global support forum and the cost for repairs may vary between markets/regions, I would recommend that you get in touch with your Local support team and they will assist you further with this matter!

Let me know if that helps!

Re: Network unlock code PROBLEM

robone471 — Tue, 29 May 2018 16:45:52 GMT

Hi. Did you get a reply from Sony as to the cost of this? Cheers.

Re: Network unlock code PROBLEM

Jonas — Mon, 04 Jun 2018 14:34:40 GMT

Hi @robone471!

I would recommend that you get in touch with your Local support team and raise this question to them since even if @jt12 replies, the cost may be different in your market/region!

Re: Network unlock code PROBLEM

robeee1 — Sat, 03 Nov 2018 12:43:35 GMT

k. thanks.

Re: Network unlock code PROBLEM

Jonas — Wed, 07 Nov 2018 15:58:19 GMT

Hi @robeee1, you are very welcome!

Let me know if there is anything else I may assist you with.

Re: Network unlock code PROBLEM

frank123sdfghh — Fri, 16 Nov 2018 19:24:15 GMT

I had the same query as the original post. I tried calling the supplied 'Local Support' number. The woman that answered told me she wasn't even in the same country as me (so much for local !).

She then simply referred me back to this site. NO support at all !

Re: Network unlock code PROBLEM

Jonas — Wed, 21 Nov 2018 13:17:01 GMT

Hi @frank123sdfghh, that sounds strange!

Did you change the country in the drop down list on the website where you can find the contact information? For example, if you are from the United Kingdom, choose that in the list and you will get the number to the UK support, the option to open up a chat or sending them an Email.

Since we don't know exactly from where the users are, we can only refer to the link and then you have to choose your country/market in the list.

Re: Network unlock code PROBLEM

Choy05 — Fri, 01 Feb 2019 19:05:33 GMT

I also have a problem like this can you help me to solve this?

Re: Network unlock code PROBLEM

Jonas — Fri, 08 Feb 2019 14:28:31 GMT

Hi @Choy05, sorry for the late reply!

I'll gladly help you! Could you please elaborate a bit on the behaviour you are experiencing? Do you not have any attempts left?

Thank you and have a nice weekend!

Re: Network unlock code PROBLEM

Dave53 — Tue, 16 Apr 2019 11:27:46 GMT

Hi, in my experience, I had an XA and sent if off for a network counter reset. A week later got a repair quotation asking for £80 for: a broken Main display, Problems using the update service, a replacement battery, a replacement display, replacement earpiece and replacement "component"? Wow! And all I wanted was a counter reset! Beware!

Re: Network unlock code PROBLEM

Jonas — Thu, 18 Apr 2019 08:22:14 GMT

Hi @Dave53!

Was the device defect when you sent it in to have the counter reset? I'm not quite sure how the routines work in your market but as far as I know, the service centre will need to repair all defects on the device, even when it's "just" to reset the counter.

For more detailed information about the service routines in your market, get in touch with your Local support team as they are much better informed about this than I am, as I work Globally and the routines may vary between regions/markets.

Re: Network unlock code PROBLEM

frank123sdfghh — Wed, 15 May 2019 18:43:35 GMT

Anyone else trying to find out how much they will be fleeced to have a sony tablet counter reset.. I can tell them....

£25 Twenty Five GBP just to 'Assess' the item, then £26 Twenty Six GBP to reset the counter.

£51 for what ?........I paid the 25 (no choice!) and told the robbing sh*ts to return the thing to me. sony NEVER AGAIN !

Re: How to reset network lock counter?

arceyered — Sat, 08 Jun 2019 10:50:00 GMT

Phone invalid chip no service?

Re: Network unlock code PROBLEM

Unhappy_camper — Sat, 16 Nov 2019 13:31:25 GMT

I thought I would add my 2cents to this.

Contacted Support (Chat) and was given link and reference number to send my phone to get the counter re-set, so I can unlock my Xperia L1. Took them a week when I got inpatient and had to call repair center to find out that my phone is "Water Damaged" and that they can't re-set the counter on my phone. So I said Ok, send my phone back and I will have to pay now reduced fee of 14.40.

I thought it would be in software, so I had to figure out how to install software for flashing new one but flashing new software didn't help.

I don't expect Sony to deal with this matter as any manufacturer support knows as much about their product and how to fix them as dead person about future technology. This is related to any manufacturer (cars, phones, windows, computers you name it). They are all useless. You are welcome to purchase another product which will work just fine but when it comes to fixing it.. no hope.

I will be digging into it myself since my phone is currently brick I can't use. Blocked phone, unlock code for my phone and different mobile operator SIM. Three things that just don't go together. I would gladly add SONY to this trio as I will never purchase another phone from them. I may if I start collecting them for display but not for calling, texting etc...

Re: Network unlock code PROBLEM

Jonas — Tue, 19 Nov 2019 11:44:02 GMT

Hi @Unhappy_camper,

If the device is water damaged it will not be repaired, so there is nothing strange going on there.

For devices that are water resistant, the service centre will perform a test to see if this is covered by the warranty or not and take the appropriate action. For devices that are not water resistant and are water damaged, you should receive a quotation for a new device, or that the device can be sent back after paying the examine fee. That is at least how the service routines are in the Nordic market where I'm situated.

To be honest, I'm not quite sure what the service does to reset the counter, but since you can't do it on your own by repairing the software/flashing a different software, they have some other way of doing it. Keep in mind that the support agents are not trained to help customers repair their devices as we do not recommend this and all service on the device is performed by trained technicians at the service centres.