topic Clock freeze in M Series

Clock freeze

Saat — Thu, 04 May 2017 06:28:38 GMT

Your phone freezes, it's left behind, I formatted it back to factory settings, it still does not improve, you will help

Re: Clock freeze

Emil — Thu, 04 May 2017 07:14:58 GMT

I'm sorry to hear this. Could you elaborate what it is that isn't working with your phone? I'm not quite sure I understand your question. Is it the phone that freezes or just the clock app?

If it's the phone I recommend that you try and temporarily remove your SIM and SD card from your device to see if they may be causing this behavior.

If you get back with some more information regarding this, I'll do my best to assist you.

Re: Clock freeze

Saat — Thu, 04 May 2017 07:20:38 GMT

Like the photogood, the phone is clocked, the screen clock is running

Re: Clock freeze

Lord_viridis — Thu, 04 May 2017 09:42:03 GMT

Try booting in safe mode

Do you see the same issue?

Re: Clock freeze

Saat — Thu, 04 May 2017 10:10:13 GMT

I open it in safe mode, how do I do a preload

Re: Clock freeze

Lord_viridis — Thu, 04 May 2017 10:18:36 GMT

A preload?

Re: Clock freeze

Saat — Thu, 04 May 2017 10:20:37 GMT

How to preload

Re: Clock freeze

Saat — Thu, 04 May 2017 10:30:30 GMT

how to boot in safe mode?

Re: Clock freeze

Qatrium — Thu, 04 May 2017 10:34:05 GMT

@Saat

Use the blue link for a guide, it was also there on @Viridis's reply

safe mode

Re: Clock freeze

Saat — Thu, 04 May 2017 10:42:44 GMT

thank you

clock and freeze

inos_lux — Wed, 17 May 2017 12:54:22 GMT

Hello, I have this problem that my clock just freezes and in some time it unfreezes can u please help me it's so annoying. The other problem that i'm having is that if my phone is backuping, I sometimes just can't use it, the screen isn't responding the screen just frozes. Today i had this problem that i was miracasting and after i canceled the connectiong the phone was completely frozen i had to restart it with the button near the sim card tray.

Re: clock and freeze

wielorybus — Wed, 31 May 2017 07:55:59 GMT

It looks like I'm facing the same problem. After the phone is restarted the clock works perfectly for some time. But it freezes at some point. I'm talking about both clocks - the widget one and the one in the top of screen. Sometimes both clocks show different times (both not accurate). The real problem is that today my alarm didn't start and I woke up too late - because the clock didn't work.

My phone (M5) is quite new (about a month), I didn't install so many apps (maybe 10).

Re: clock and freeze

wielorybus — Fri, 02 Jun 2017 18:29:01 GMT

I've found that it can be related to enabled auto rotation. If you disable it everything should work fine. @Support - please fix it.

Re: Clock freeze

loly002 — Mon, 12 Jun 2017 18:39:04 GMT

I'm having the same problem. I don't want to turn it off and on for having the right time. I already reset the software with Xperia Companion and time still freezing time to time. The cellphone is not even a month old.

What can I do?

Re: Clock freeze

wielorybus — Mon, 12 Jun 2017 20:44:12 GMT

I thought it may be related to auto-rotation, but today my clock froze even I have auto-rotation disabled... This is frustrating. @Support - please fix it.

Re: Clock freeze

wielorybus — Mon, 12 Jun 2017 20:45:38 GMT

The main problem here is that if the clock freezes the alarm doesn't work I woke too late to work today

Re: Clock freeze

Saat — Tue, 20 Jun 2017 13:38:12 GMT

Does anyone know what caused this error?

Re: Clock freeze

Emil — Wed, 05 Jul 2017 13:17:06 GMT

Hi everyone, I'm sorry for the late reply.

I have requested some additional information from you in PM's. If you could back to me with that information in a PM, I will try and look in to this matter further.

Thank you in advance!

Re: clock and freeze

DjJasmina — Mon, 24 Jul 2017 11:14:37 GMT

I have exactly the same problem.Its so annoying and frustrating, specially because my alarm sometimes get late accourding to this problem. I also tried back to factory settings but the problem remain.

Can anyone help about this?

Re: Clock freeze

Wendle — Mon, 08 Apr 2019 06:46:29 GMT

I've just been searching for a solution to this problem. Did you manage to fix it? Mine has recently started doing the same thing. If I reboot then it'll show the right time for a bit. Also, if I turn GPS off and on it sometimes fixes it, but not alway. What should I try next?

Thanks.