topic Re: Touch screen freezing and unresponsive in L Series

Touch screen freezing and unresponsive

RuntyBIGFOOT — Tue, 10 Nov 2020 18:24:29 GMT

Over the last week or so my L4 has developed a touchscreen problem it will freeze and become unresponsive untill I lock it and unlock it it is starting to happen more often now can anyone help me resolve this issue thank you

Re: Touch screen freezing and unresponsive

Uliwooly — Wed, 11 Nov 2020 22:24:52 GMT

@RuntyBIGFOOT

The more info that you share the easier it'll be to help you out.

Does this happen when the phone its hot? or when you have multiple apps/games open ?

Re: Touch screen freezing and unresponsive

RuntyBIGFOOT — Wed, 11 Nov 2020 22:38:49 GMT

It happens when it gets hot and when I'm playing game since my post I've done a software repair using Xperia companion but it still freezes and unresponsive.

Re: Touch screen freezing and unresponsive

CosmicTomato — Thu, 12 Nov 2020 10:32:44 GMT

If you have an SD card inside, try the phone's act without it inserted.

Re: Touch screen freezing and unresponsive

RuntyBIGFOOT — Thu, 12 Nov 2020 13:12:10 GMT

I've already had my SD card out my phone it makes no difference I've also done a factory reset of my device that didn't work I've tried safe mode to find out if it was an app I downloaded I have tried everything you can think of and nothing has worked only thing I've not been able to do is update my firmware and security I know there an update for my phone but my phone say its up to date

Re: Touch screen freezing and unresponsive

CosmicTomato — Fri, 13 Nov 2020 14:14:47 GMT

If the phone's completely acting up and the software fix doesn't fix it, my guess would be the issue is beyond software, you may need to send it to Sony to check it out for repair.

Re: Touch screen freezing and unresponsive

RuntyBIGFOOT — Fri, 13 Nov 2020 15:58:05 GMT

How do I send it for repair

Re: Touch screen freezing and unresponsive

Strampke — Fri, 13 Nov 2020 18:18:30 GMT

Open the Support app on your device.

It shows you how to contact Support by mail, chat or phone.

The latter of course during office hours.

Support will help you with the procedure.

Re: Touch screen freezing and unresponsive

Rinky.104 — Fri, 14 Jan 2022 14:27:01 GMT

I am also having this problem it also writes rubbish on its own

Re: Touch screen freezing and unresponsive

Piscie — Fri, 14 Jan 2022 14:52:12 GMT

Hey, have you followed this?

Re: Touch screen freezing and unresponsive

Gregz77 — Tue, 08 Feb 2022 23:07:05 GMT

Mine does this, how can I repair ?

Re: Touch screen freezing and unresponsive

Piscie — Thu, 10 Feb 2022 12:37:29 GMT

Hey @Gregz77, I'd recommend following the steps here first before sending the device off to be repaired

Re: Touch screen freezing and unresponsive

Dicksy — Thu, 21 Apr 2022 19:27:59 GMT

Had the first phone delivered from BT no ringtone so was sent a replacement after 3 months of owning screen cover on and cased it started to freeze phoned BT they told me to restart the phone this went on for 8 months on and off once out of the 12 month warranty told nothing they could do. Took it to EE for a mobile MOT they found multiple faults phoned BT again told they can't replace or repair without a factory reset would not recommend this phone. Previous Sony handsets were great this one nothing but trouble no ringtone and has frozen 5 times typing this.

Re: Touch screen freezing and unresponsive

StephenCBanks — Fri, 22 Apr 2022 06:15:06 GMT

Thank you for interesting post

Re: Touch screen freezing and unresponsive

pipsony — Sun, 31 Jul 2022 20:15:23 GMT

I experienced these symptoms. I cured it by disabling the fingerprint manager and used Swipe screen lock instead.

Re: Touch screen freezing and unresponsive

XBTENG — Fri, 13 Jan 2023 14:43:53 GMT

Sony Xperia L4 mobile.Problem intermittant screen freeze and switching images.Have tried reset,latest updates,cache cleared,safe mode.

Re: Touch screen freezing and unresponsive

Anonymous — Fri, 13 Jan 2023 17:26:54 GMT

Hey,

Is the same thing happening in safe mode?

Did you try to do a factory reset or software repair by Xperia Companion?

Re: Touch screen freezing and unresponsive

tinac12345 — Tue, 17 Jan 2023 14:09:21 GMT

My sony has been doing this for ages and types lots of rubbish, and opens up all kinds of tabs. Very annoying!

Re: Touch screen freezing and unresponsive

HannahEd01 — Wed, 18 Jan 2023 11:19:08 GMT

Hi tinac12345, what's the model number of your phone?

Also, try the steps below, work as a charm.

https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00232845

Re: Touch screen freezing and unresponsive

N3W-F4RUQ — Wed, 08 Nov 2023 18:26:23 GMT

Mine started to have these problems described here. Screen stops responding and then it starts scrolling and opening apps on its own like it's possessed. Turning the screen on and off offers a temporary solution. Factory reset was no use and inconvenience. I did have my phone 2 years 7 months maybe it's the end of it's life. My previous sonies lasted between 1.5-2 years before dying. I've had Xperia z, z1, z2, I think z3 as well, L2, L3, now L4.