topic Re: UI stopped working in E Series

UI stopped working

Mulholland — Wed, 17 Jul 2019 07:05:52 GMT

UI stopped working

Re: UI stopped working

Martin1 — Thu, 18 Jul 2019 08:45:00 GMT

Hi @Mulholland, Sorry to hear about this.

Your post has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

The error message saying that "System UI has stopped is usually generated by a downloaded app in the phone. Since it might be hard to detect which app in the phone that is generating the error message, the easiest way to get rid of the error message is to repair the software using a computer and Xperia Companion.

Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup of your user data before the repair.

I hope that helped!

Re: UI stopped working

Mulholland — Fri, 19 Jul 2019 10:43:30 GMT

Thanks Martin. I have tried to do a software repair as you suggest, but unfortunately the phone can't be detected by the pc.

Re: UI stopped working

Martin1 — Fri, 19 Jul 2019 10:49:54 GMT

Thank you @Mulholland for your quick reply!

Have you tried using a different cable or a different USB port? Another thing that you can try is to start the repair without the phone being plugged in to the computer. After clicking on Software repair, tick the "My device cannot be detected or started, or is a Smartwatch 3" checkbox and choose "Next", then simply follow the on-screen instructions.

Let me know how it goes!

Re: UI stopped working

Mulholland — Fri, 19 Jul 2019 16:04:21 GMT

Thanks again Martin.

I've tried the above but no luck I'm afraid.

Re: UI stopped working

Alias1987 — Sun, 21 Jul 2019 17:52:09 GMT

UI system keeps shutting down my phone... It keeps reading System UI has stopped

Re: UI stopped working

Martin1 — Mon, 22 Jul 2019 09:32:42 GMT

Hi @Alias1987, sorry to hear about this.

As i mentioned earlier in the thread, it might be hard to detect which app in the phone that is generating the error message, the easiest way to get rid of the error message is to repair the software using a computer and Xperia Companion.

Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup of your user data before the repair.

Let me know if that works!