https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569271#M3530 <P>automaticaly shut down and don't start.try to charge but not charging.</P> Tue, 17 Oct 2017 13:45:10 GMT Alias675 2017-10-17T13:45:10Z https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569271#M3530 <P>automaticaly shut down and don't start.try to charge but not charging.</P> Tue, 17 Oct 2017 13:45:10 GMT https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569271#M3530 Alias675 2017-10-17T13:45:10Z https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569272#M3531 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1083054">@Alias675</A>, I'm sorry to hear about this.</P><P><SPAN>If you&nbsp;are unable&nbsp;to power on, to charge and to restart your Xperia™ E4, try these steps one after the other. Check whether the problem was solved after each step, before trying the next one.</SPAN></P><UL><LI>Charge your battery to at least 50%, in order for it to work properly. Note! It might take up to five hours to fully charge the battery.</LI><LI>Try to force the device to restart. No settings or personal data get deleted during a forced restart. The procedure for forcing a shutdown or restart differs depending on the model of your Xperia™ device.</LI><LI>Perform a software repair using Xperia™ Companion. Note! Always back up all personal data before performing a software repair. All data in the internal memory is overwritten during a software repair. Content on an external SD card is kept.</LI></UL><P>To force the device to restart</P><OL><LI>Remove the back cover.</LI><LI>Using the tip of a pen or a similar object, press and hold down the small OFF button (generally indicated by the text "OFF") until the device emits three vibrations, then release the OFF button.</LI><LI>The device turns off automatically.</LI><LI>Charge the device until a charging icon appears on the screen.</LI><LI>Turn on your Xperia™ device.<BR />Note! If a forced restart procedure as described above doesn't succeed in turning on your device, you should try another kind of forced restart - the two-minute restart procedure.</LI></OL><P>To force a two-minute restart</P><OL><LI>Remove the back cover.</LI><LI>Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") for 120 seconds (ignoring any vibrations), and then release the OFF button.</LI><LI>Charge the device until a charging icon appears on the screen.</LI><LI>Turn on your Xperia™ device.</LI></OL><P>Please let me know whether or not this helped!</P> Tue, 17 Oct 2017 13:56:27 GMT https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569272#M3531 Christofer 2017-10-17T13:56:27Z https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569273#M3532 <P>I try the procedure. But what if there is no vibrations.?&nbsp;</P> Wed, 12 Sep 2018 08:04:16 GMT https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569273#M3532 Hamok 2018-09-12T08:04:16Z https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569274#M3533 <P>My problem exactely ..&nbsp;</P><P>i tried all options an nothing happens.</P> Tue, 16 Oct 2018 11:03:09 GMT https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569274#M3533 ns15 2018-10-16T11:03:09Z https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569275#M3534 <P>did they find a solution??&nbsp;</P> Wed, 11 Dec 2019 03:51:58 GMT https://community.sony.ba/t5/e-series/my-xperia-e4g-phone-died-suddenly/m-p/3569275#M3534 dfzjuER 2019-12-11T03:51:58Z