topic Re: Youtube Videos not working on KD65XH8196 in Android TV

Youtube Videos not working on KD65XH8196

Ozzy094 — Mon, 08 Feb 2021 23:47:01 GMT

Hi All

New to the forum so apologies if this question has already been answered.

I've had my kd65xh8196 for around 3 months now - all was well up until 2/3 weeks ago.

I can get onto the youtube app and browse videos etc, but when I press on any video that I would like to watch, I can only see the first 'frame' of the video (i.e. a still image).

This is also the case with Youtube Ads - I can see the first image/frame that pops up, but the video/ad itself won't play.

Sony's tech team are looking into the issue, but has anyone else had similar issues, and if so, how was it fixed?

Thanks

Betreff: Youtube Videos not working on KD65XH8196

Peter_S. — Tue, 09 Feb 2021 08:35:21 GMT

Hi,

Please check if the latest firmware is installed on your TV and that the YT app is up-to-date (via Apps Menu).

In addition you might want to clear the cache and data of the YT app in the apps menu.

Cheers

Peter

Re: Youtube Videos not working on KD65XH8196

vilivik — Tue, 09 Feb 2021 09:02:06 GMT

I also after the update of the KDL-43WF805 TV to version up to 6.7140, the YouTube application for Android TV version 2.12.08 stopped working. Clearing the cache and resetting to factory settings did not work

Re: Youtube Videos not working on KD65XH8196

Joe_Dohn — Thu, 11 Feb 2021 16:27:04 GMT

Hey @Ozzy094,

Have you tried any of these suggestions yet? If you were able to solve it, could help others to share ^^

- JD

Re: Youtube Videos not working on KD65XH8196

buyukbang — Sat, 26 Nov 2022 12:51:05 GMT

Check this for the same problem:
https://community.sony.co.uk/t5/android-tv/usb-remote-keyboard-connected-tv-sleeps-gt-low-sound-prob...