topic Netflix, Prime, Disney no internet connection, but iPlayer, Bravia Core work fine in Android TV

Netflix, Prime, Disney no internet connection, but iPlayer, Bravia Core work fine

clonebrother — Sat, 29 Oct 2022 14:50:44 GMT

Hoping someone can assist me with this issue. I have an XR-55A90J. After working normally, Suddenly Netflix, Amazon Prime and Disney+ all report that they have no internet connection, however, iPlayer, iTV, Bravia Core and Spotify all use the connection just fine.

I’ve already tried resetting the apps, clearing data, unplugging the TV all to no avail.

Any advice is greatly appreciated!

Re: Netflix, Prime, Disney no internet connection, but iPlayer, Bravia Core work fine

LightFoot — Sat, 29 Oct 2022 15:18:01 GMT

Hi @clonebrother Are you running the latest software?

https://www.sony.co.uk/electronics/support/oled-tvs-android-a90j-series/xr-55a90j/software/00275822

Re: Netflix, Prime, Disney no internet connection, but iPlayer, Bravia Core work fine

clonebrother — Sat, 29 Oct 2022 15:29:50 GMT

Yes, it says my software is up to date. Thanks!

Re: Netflix, Prime, Disney no internet connection, but iPlayer, Bravia Core work fine

clonebrother — Sat, 29 Oct 2022 16:06:13 GMT

Sorry all - looks like it was some weird router issue. No problems here!