topic Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?! in Android TV

SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

Oldfish1 — Fri, 03 Sep 2021 07:33:30 GMT

Hello guys,

I’m hoping this is an easy fix! It’s been one of those really small but irritating things which has been going on for months now.

I turn on the tv with the sky Q remote which turns on both the sky and tv. The tv comes on, shows the sky menu and then turns off again.

I then have to turn the tv on again.

Seems odd to turn a tv on twice for it to work… any ideas?

Thank you!

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

LightFoot — Fri, 03 Sep 2021 08:34:28 GMT

Hi @Oldfish1

You are not holding down the power button on the Sky Q remote too long are you? If you hold it down too long it will switch off the TV having turned on by HDMI Control.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

Oldfish1 — Fri, 03 Sep 2021 10:59:54 GMT

Hi there @LightFoot

thanks for reaching out!

I tend to just press the ‘sky’ button the the Sky Q remote, this turns the Sky Q box on, and in turn the TV also comes on. I don’t hold the power button on or anything.

The Sky Q home menu is then open on the screen for around 2-3 seconds and then the TV goes off again

Thanks!

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

krthama — Fri, 03 Sep 2021 20:41:41 GMT

I have a slightly different model KD55X9305 - and the same issue, I noticed it happening after the last firmware update. It happens the first time I switch on Sky in the day, the Sky comes on, TV comes on, and then within 2-3 seconds, it switches off and reboots.

I have tried turning off the TV at the mains and starting from scratch - the famous switch it off and on again method. And I check frequently if another firmware update is available to reslve this issue - - to no avail. it isbecoming really annoying now, especially if you have just managed to catch a program in the nick of time, and then lose several minutes while it switches off and reboots.

Glad to note atleast someone else is having this issue - therefore it is a generic one, and hope SONY has a fix for this.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

HannahEd01 — Wed, 15 Sep 2021 14:39:31 GMT

Hi guys, why don't you try it the other way around, using the Bravia Sync control will enable using the Sony remote to turn both devices on.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

krthama — Wed, 15 Sep 2021 14:49:48 GMT

Hi Hannah,

I am willing to give that a go, if I knew how.

However, how will that prevent it from switching off within few seconds? Why does it switch off anyway? It happens every day, the first time I switch on the TV, it is a fairly expensive set, and I am not going to change it just for this issue, but it could be the harbinger of some bigger problem.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

HannahEd01 — Wed, 15 Sep 2021 15:41:37 GMT

Hi krthama, type the full model number of your TV and I will get it for you from the Help Guide. Why would it stop the turning off? As it is the supported and recommended way by Sony, using it will allow you to know if there's an actual issue or just something goes wrong when using the Sky remote.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

Oldfish1 — Wed, 15 Sep 2021 15:45:43 GMT

Like @krthama I’m happy to try any solution to help fix this annoying bug!

my model number is KD-55XF9005

thanks

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

HannahEd01 — Wed, 15 Sep 2021 16:01:41 GMT

That's a general article: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x9305c/articles/00126149

Those are for your TV Oldfish1:

https://helpguide.sony.net/tv/faep1/v1/en/04-07_03.html

https://helpguide.sony.net/tv/faep1/v1/en/04-07_02.html

Also, if anyone is trying to find info for their TV, just go to the Help Guide on the support page and search for it, many useful articles will pop up ^^

Let me know if that helped.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

krthama — Wed, 15 Sep 2021 16:28:53 GMT

This is my model number - KD55X9305

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

krthama — Thu, 16 Sep 2021 05:40:46 GMT

Hi Hannah,

I found BRAVIA Sync settings on my TV. IT was already set to "on" for all categories.

In the device list, the only device listed was my SONY Blueray player,

The SKY Q Box was not listed as a compatible device.

It says it would automaticlly list any compatible devices connected by HDMI, and there was no setting I could find to search and set some device for Bravia Sync.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

LightFoot — Thu, 16 Sep 2021 06:18:14 GMT

Hi @krthama Try turning off HDMI control on your Blu-ray player and see if that makes a difference with turning on your Sky Q.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

krthama — Thu, 16 Sep 2021 06:34:30 GMT

Ok, will try this and observe for a day or 3.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

Anonymous — Fri, 17 Sep 2021 13:03:09 GMT

Hey krthama,

Hope this helps, and let us know the outcome as well!

Cheers,

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

krthama — Fri, 17 Sep 2021 13:45:19 GMT

No, today also, it shut off as soon as I switched it on using the Sky remote.

Disabling the Bluray as a sync option, did not also seem to help. It did not alter the switch off behaviour, and it didn't make the Sky box appear as a compatible option either.

All this has only started happening after the last firmware update. It was fine before.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

Anonymous — Fri, 17 Sep 2021 14:28:12 GMT

Since I can see that you've basically tried everything recommended, and you said that this happened after the update?

Have you tried to reach out for Sony support? cause I think that I've seen a few posts here talking about the same thing, and that Sony is acknowledging that it's a software related issue.

So, maybe check if your TV is one of the affected models?

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

johnglo-21 — Fri, 17 Sep 2021 19:35:34 GMT

I am connected via a virgin box and am having the same problem with my TV switching off a few seconds after switching on and then switching back on. Its very frustrating. This only started happening after the last firmware update V6.7165 was installed. I have tried various suggestions for correcting this but non worked. I understand that a new update will be issued to correct this but God knows when.😖

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

royabrown2 — Sat, 18 Sep 2021 16:22:51 GMT

@johnglo-21 @krthama @Anonymous

I have a theory that the Sky or Virgin box doesn’t know the TV is on already from the single keypress that switches both Sky box and TV on, and so asks the TV to turn on, but this toggles it off instead.

Can you set the Sky remote to only turn the Sky box on? Then maybe when the Sky box sends a CEC command for the TV to turn on, this will have the intended effect.

Worth a try, anyway….

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

krthama — Sat, 18 Sep 2021 19:22:07 GMT

Ok, I see where a little confusion can arise.

I don't mean that the TV "switches off", as in "it goes back to stand by, and I have to switch it on again"

I mean it switches off. like it crashes, and then it switches on, like it reboots itself. the screen goes all pixelly, and then it goes black and the sony animation happens, it shows the android logo and starts up again. It then works properly for the rest of the day.

Re: SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

royabrown2 — Sat, 18 Sep 2021 21:55:04 GMT

@krthama

Only a Sony TV owner would think that was a distinction that wasn’t worth spelling out 🤣🤣🤣