topic Re: ITV channel 1 not available in ITV hub. KD55XH9505 in Android TV

ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Fri, 18 Sep 2020 09:44:47 GMT

Recently bought the Sony KD55XH9505 and finding that the itv hub loads easily as does BBC i player etc. Problem is that the ITV hub will give me all channels except ITV 1 (Which happens to be the channel most sought by my other half for Coronation St catchup). Tried carrying out a fix which other users have used, having experienced the same issue on different Sony tv models, but cannot find an app on this tv 'YVservicehostAPK' where clearing the cache then clearing data could possibly produce a solution. Anyone else having this problem or does anyone have a fix which could work on this set?

Re: ITV channel 1 not available in ITV hub. KD55XH9505

royabrown2 — Fri, 18 Sep 2020 11:41:04 GMT

@truthseeker2

Are you in Scotland? if so, you cannot have ITV1, but you need to use the STV Player to get STV instead,

Scots customers can lie about their postcode and get ITV1 on most Players, but on these Sony TVs it is being checked against the transmitter you are receiving from.

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Fri, 18 Sep 2020 19:05:40 GMT

Hi, Thanks for replying so quickly. To answer your question no I live in the midlands and have 2 other smart tv's, one being another Sony and both of those have no issues in giving the full array of ITV channels.

When I try to select ITV1 from the channels selection it gives a message saying not available because it does not know the region then invites a postcode. I start to insert postcode and this shows as recognised after just 2 characters. However immediately after this I try to select ITV1 and the same issue arises again. Completely confused by this so if you have any idea about a solution I would be most grateful.

Re: ITV channel 1 not available in ITV hub. KD55XH9505

royabrown2 — Fri, 18 Sep 2020 21:23:13 GMT

@truthseeker2

Going right back to basics, have you tuned in ITV, such that you can see it in position 3 on the EPG?

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Fri, 25 Sep 2020 16:17:44 GMT

Hi Royabrown2,

Sorry for the long delay but this site would not let me log in for the past 2 weeks. Suddenly started up again today!!

To answer your last question:

Yes I have and ITV hub does appear in 3rd slot. As stated previous, I am able to open up ITV hub and can select any progs from all other channels, (2, 3, 4, CITV, & ITVBe) apart from ITV 1. When I try to select this from the 'Channels' Drop down menu it states 'not available as we havent been able to recognise your region'. I input my postcode and after just 2 characters it flags 'Region recognised', however when I then try to select channel 1 again it goes back to the not available flag! Any ideas on a fix will be much appreciated. Thanks

Re: ITV channel 1 not available in ITV hub. KD55XH9505

royabrown2 — Fri, 25 Sep 2020 16:25:20 GMT

@truthseeker2

Hi - what I meant was what does broadcast channel 3 show?

And with the postcode, try not stopping after two characters, but put the whole thing in, and see if it sticks.

If that fails, find another Midlands postcode, and try entering that, see if it likes that any better.

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Fri, 25 Sep 2020 16:52:21 GMT

In broadcast I am able to receive all ITV channels and being only 6 miles from the main transmitter our signal strength is top notch.

The ITV channels all appear in the guide and are all selectable so they appear to all have been correctly tuned in.

Does this help?

Cheers

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Fri, 25 Sep 2020 16:53:32 GMT

Tried resetting ITV hub. Tried using a different postcode. Tried using full postcode as you suggested but all to no avail

Re: ITV channel 1 not available in ITV hub. KD55XH9505

Jewers — Tue, 29 Sep 2020 11:36:39 GMT

I had this problem with ITV1 on the hub and managed to fix it. I cleared the relevant app cache and data and it has worked fine since. Using remote, press home and go into settings. Click on apps. Now choose the app you want to clear the cache (ITV). Look for clear cache and select. Click OK. If problem still exists, do the same again but this time click on clear all data and then select OK. I did both and things have worked fine since.

Hope this helps.

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Wed, 30 Sep 2020 18:45:48 GMT

Hi Jewers,

Thanks for your input into trying to find a fix for this problem. I have carried out the cache clearing and also the data clearing but alas it still has not managed to provide the fix. I did try this several times but all in vain. Think my next course of action is to call Richer Sounds (Supplier) and see if they can provide a solution. Pity really because this is a replacement TV to my failed Samsung (4 repairs in 4 years) and apart from this small issue all else seems fine so far with the Sony.

Fingers crossed as we enter the next round!

Cheers

Re: ITV channel 1 not available in ITV hub. KD55XH9505

Jewers — Wed, 30 Sep 2020 19:16:14 GMT

So sorry it has not worked for you. I am new to the community and have been asking the community a lot for help lately with my new TV, and for once I thought I could help someone else for a change! Never mind, good luck with the next round!

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Wed, 30 Sep 2020 19:19:29 GMT

No problem. I thank you for your input and taking the time to offer your solution.

Good luck with your new TV

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Wed, 07 Oct 2020 13:02:40 GMT

UPDATE:

Folowing a phone call to Sony customer care the issue has now been resolved. I was instructed to carry out a reset.

1. Soft reset by powering down the TV , removing power for 2 minutes. This did not work!

2. Full factory reset, erasing all inputted data. Account details, passwords, Picture and audio settings etc. This did the trick and I now have ITV hub with all channels available.

Thank you once again to the guys who attempted to offer a solution.

I hope this helps anyone else who may find themselves with this issue.

Re: ITV channel 1 not available in ITV hub. KD55XH9505

Rayw53 — Thu, 17 Dec 2020 11:13:02 GMT

Hi, I'm having the same problems with itv hub , can I check do you use youview to get to itv hub, or just straight to the itvhub app?

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Thu, 17 Dec 2020 13:14:13 GMT

Hi, I have always used the app direct from my apps page and not accessed ITV hub (or any other catch up service) through the Youview service. I did try the Youview access when having problems but still with the same results.

Hope this helps.

Sent from Mail for Windows 10

Re: ITV channel 1 not available in ITV hub. KD55XH9505

Rayw53 — Thu, 17 Dec 2020 13:18:39 GMT

Ok thanks , will have a go without youview.

Re: ITV channel 1 not available in ITV hub. KD55XH9505

Win_88 — Wed, 23 Dec 2020 13:23:31 GMT

Hi @Rayw53

Have you tried what @truthseeker2 said worked for him??

Win_88

Re: ITV channel 1 not available in ITV hub. KD55XH9505

Rayw53 — Wed, 23 Dec 2020 13:37:51 GMT

Yes I did, next is to reset and not install youview, see if that helps.

Re: ITV channel 1 not available in ITV hub. KD55XH9505

Win_88 — Wed, 23 Dec 2020 17:40:12 GMT

Keep us updated. This is strange as what seems to work for some doesn't work for others, and it's seemingly the same issue.

Re: ITV channel 1 not available in ITV hub. KD55XH9505

truthseeker2 — Wed, 23 Dec 2020 19:32:38 GMT

HI Rayw53,

Do carry out the full factory reset, which as I said in previous post errases all inputted settings. Once this had been carried out I didnt need to reload apps but simply start the chore of setting up access to each with passwords etc.

I have never interfered with Youview, (either removal or reloading) it remains accessible and I can if I wish access all catch up apps from here. I generally choose not to simply because I rarely use youview choosing instead to put my tv viewing through my DVD/ recorder so that I have facility to freeze live tv etc.

Good luck let us know if this fixes your issue.