topic the youtube application does not work after updating KDL-43WF805 to version 6.714 in Android TV

the youtube application does not work after updating KDL-43WF805 to version 6.714

vilivik — Thu, 28 Jan 2021 20:02:35 GMT

After updating the TV to version up to 6.7140, the YouTube application for Android TV version stopped working properly: 2.12.08 hangs up and does not show when you start the video. while the application does not hang and you can work with it. other applications work without problems and display video. Resetting to factory settings, clearing the cache did not solve the problem. re-install TV update via USB not given.

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

Joe_Dohn — Tue, 02 Feb 2021 14:34:21 GMT

Hey @vilivik,

Are you referring to the app cache or have you tried clearing the cached data for the TV (Device Preferences - Storage - Internal Shared Storage - Cached data) and then restarting it by holding power?

- JD

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

vilivik — Wed, 03 Feb 2021 17:38:52 GMT

did two cleanings. cleared the application cache and then reset the TV to factory settings. Nothing changed

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

Joe_Dohn — Thu, 11 Feb 2021 12:16:31 GMT

If you have the option under the Settings - Apps - YouTube screen to Uninstall/Uninstall Updates, try it since the issue might be with the app itself (broken update or something like that).

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

vilivik — Thu, 11 Feb 2021 14:48:27 GMT

it is impossible to delete the application itself, but I did not delete the updates, but I did not get the result. On the new release of the TV update, the old YouTube application does not work

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

Joe_Dohn — Wed, 24 Feb 2021 13:34:27 GMT

Have you tried using a different network in case it's blocked on the TV for some reason? (LAN or hotspot for example)

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

vilivik — Mon, 01 Mar 2021 15:12:24 GMT

hi so i have LAN internet. I tried to connect the wifi of the same internet provider the result does not work

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

R.Zorge — Mon, 01 Mar 2021 18:08:54 GMT

Exactly same issue here with my XF9005. Youtube works only after fresh restart. Whenever TV goes to sleep it does not work anymore.

Hope it will be fixed very soon, it is a shame that such a bug exists with a native application.

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

Joe_Dohn — Wed, 10 Mar 2021 15:25:56 GMT

@vilivik

The support page for the TV seems to indicate that the model isn't even available in the UK, perhaps local support can help?

@R.Zorge

I believe the issue you're having is completely different,have you tried uninstalling updates or clearing the cached data from the beginning of the thread?

Hope this helps!

- JD

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

R.Zorge — Wed, 10 Mar 2021 15:42:06 GMT

I tried everything before posting: clearing youtube app data and cache, unistalling updates, changing system time in settings to network time back and forth. Nothing helped.

As of now, problem solved itself a couple of days ago. Did not do anything particular, just started working. Will see if this persists.

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

vilivik — Wed, 10 Mar 2021 21:15:33 GMT

Thanks Joe_Dohn tried everything but the result did not work. I'm from Ukraine and our support service is not professional, the only thing they recommended is go to Google. I thought that on the form I will find how to solve a problem or draw attention to such a problem. The TV is under official warranty with official software and does not work and the service can not do anything. I used to buy only Sony TVs, now I will consider other brands

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

Joe_Dohn — Fri, 12 Mar 2021 15:48:25 GMT

I can see where the recommendation to contact Google comes from, but I also get what you mean. I've seen others having other issues with this software version, so it's fair to say that Sony is working on another update.

In the meantime though, you can try adjusting the time and date or using a hotspot to check if the network/service provider is somehow messing with YT on the TV.

Hope this helps!

- JD

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

vilivik — Sun, 14 Mar 2021 09:02:28 GMT

Thanks for the answer. Tried and checked the settings but the result is negative. I have 2 more Sony TVs on Android and there is a YouTube application of the same version but it works without problems. hence the problem is only in the firmware of the TV

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

R.Zorge — Mon, 22 Mar 2021 15:15:52 GMT

So my issue is back after about a couple of weeks of working fine. Nothing changed, just stopped working again correctly one day.

Once again, Youtube interface is working fine. Video preview is working, search and so on. When starting video it is working for half a second then picture freezes and sound stoppes.

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

Joe_Dohn — Mon, 22 Mar 2021 15:33:25 GMT

@vilivik @R.Zorge

Have either of you tried resetting the TV to factory settings after the update?

I've seen it mentioned/recommended on the forums so many times now as a way of "settling in" the new firmware. Worth a shot if you haven't already.

Hope this helps!

- JD

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

vilivik — Mon, 22 Mar 2021 20:26:04 GMT

Thanks JD, already tried 3 times. no result

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

Pentium_Gladio — Thu, 25 Mar 2021 11:31:47 GMT

Instead of trying to uninstall updates from the settings of the TV, have you tried to access the YouTube application from the Google PlayStore? There should be an uninstall option allowing you to uninstall updates, then you can re-install them back.

Rif.: the youtube application does not work after updating KDL-43WF805 to version 6.714

noodles78CA — Thu, 25 Mar 2021 14:15:49 GMT

I have the same problem with Sony TV BRAVIA mod. KD-49XF8096.

Any solution?

Re: the youtube application does not work after updating KDL-43WF805 to version 6.714

vilivik — Fri, 26 Mar 2021 08:08:12 GMT

HI Pentium Gladio. It is not possible to delete the YouTube application from the TV. i removed the update for youtube. Checked, the previous version does not work. Then I updated the application also without result, it does not work

Re: Rif.: the youtube application does not work after updating KDL-43WF805 to version 6.714

HannahEd01 — Fri, 02 Apr 2021 16:27:59 GMT

Hi noodles78CA, have you tried the steps mentioned on the thread?

vilivik , did you try a hot-spot? If you did and the result is the same you should contact your locale support providing a video and request an investigation!