topic Rif.: SONY AG8 - LETTERBOX FLICKERING in Android TV

SONY AG8 - LETTERBOX FLICKERING

JayByrne — Mon, 13 Jul 2020 13:17:34 GMT

Hi,

I have recently bought a Sony AG8 OLED tv, I have noticed the last few movies I have watched in Netflix for sure, even last night watching "The Old Guard" the letterbox was flickering from black to light grey and back again,

any ideas or advise on this please?

Rif.: SONY AG8 - LETTERBOX FLICKERING

rooobb — Mon, 13 Jul 2020 14:10:07 GMT

Can you show us a video sample of what you see? Letter box should be void and thus black by definition on an OLED tv, unless the streaming service is sending something..

Rif.: SONY AG8 - LETTERBOX FLICKERING

JayByrne — Mon, 13 Jul 2020 14:24:32 GMT

I will try get a video of it later and get it posted here for you to look at,

it doesn't happen from the beginning - it would start happening after about 30 - 40 mins of watching.

I have definitely noticed it on Netflix, I will check other services, also to note internet is wired to the TV and is 1GB SIRO.

Rif.: SONY AG8 - LETTERBOX FLICKERING

rooobb — Mon, 13 Jul 2020 14:28:08 GMT

@JayByrne ha scritto:

[...], also to note internet is wired to the TV and is 1GB SIRO.

Bear in mind that regardless of your internet bandwidth, netflix uses maximum 15,2 mbps at best. nowadays probably much less...

Rif.: SONY AG8 - LETTERBOX FLICKERING

JayByrne — Mon, 13 Jul 2020 14:32:39 GMT

oh yes just mentioned that it should not be the internet connection as its capable,

Could be the Netflix data but would that explain it not happening at the start of a movie say? I initially thought maybe its something to do with Burn in but looks too strange if it were that.

Rif.: SONY AG8 - LETTERBOX FLICKERING

rooobb — Mon, 13 Jul 2020 14:36:14 GMT

Burn in will never shows on a black background, you'd see it on uniform color pattern in case (depending on the subpixel damaged probably more on specific colors - like red or blue). Flickering on highly compressed dark area may occurs on any LG panel, but it shouldn't ever appears on letterbox since they are black or void, not dark...

Rif.: SONY AG8 - LETTERBOX FLICKERING

JayByrne — Mon, 13 Jul 2020 14:45:50 GMT

Well there is definite flickering in the letterbox, its a bit hard to catch it in video at the moment in the bright room,

will try get it later tonight, any idea what it could be?

for example i don't see any flickering when the whole screen is in use.

Rif.: SONY AG8 - LETTERBOX FLICKERING

rooobb — Mon, 13 Jul 2020 15:12:53 GMT

Probaby you should complain with the content provider than with the TV manufacturer. Before doing this check which is the actual bitstream of the content you are watching by pressing the info button

Rif.: SONY AG8 - LETTERBOX FLICKERING

JayByrne — Mon, 13 Jul 2020 15:22:18 GMT

How do I check the bitstream if say watching Netflix,

I thought I read something saying all the bandwidth was being restored weeks ago, I could be wrong?

Rif.: SONY AG8 - LETTERBOX FLICKERING

rooobb — Mon, 13 Jul 2020 15:59:30 GMT

[..] which is the actual bitstream of the content you are watching by pressing the info button

Rif.: SONY AG8 - LETTERBOX FLICKERING

JayByrne — Mon, 13 Jul 2020 16:04:08 GMT

So that's coming up as 15.25mbps.

Just onto Netflix there and they advised it is a know issue and that I will need to get an update from Sony.

Apparently they are sending me instructions and info.. Will updatd when I receive it

Rif.: SONY AG8 - LETTERBOX FLICKERING

rooobb — Mon, 13 Jul 2020 16:08:09 GMT

An update on what? If it is the Netflix app, "they" should release it on the google store, check if anything new is there if you do not set to autoinstall updates. Regarding possible fw issues related to Netflix HDR I'm not aware of anything

Rif.: SONY AG8 - LETTERBOX FLICKERING

JayByrne — Mon, 13 Jul 2020 16:13:52 GMT

So this is what I have received.

I have checked the netflix app and its up to date.

TV software also up to date.

Must give sony a call to see if they can assist.

Rif.: SONY AG8 - LETTERBOX FLICKERING

rooobb — Mon, 13 Jul 2020 16:37:26 GMT

You may try, but I guess they'll answer.."contact netflix"

BTW I try to remain objective, but if it is a content related problem (you have the same problem with any video?) how can it be the tv? and btw for this specific problem an OLED tv?

Rif.: SONY AG8 - LETTERBOX FLICKERING

JayByrne — Mon, 13 Jul 2020 17:04:29 GMT

Have logged a call and will monitor watching from various sources to see if just netflix or all services. Not sure if panel or content issue.

Tried same movie on a Sony LED TV and the issue wS not there.

Rif.: SONY AG8 - LETTERBOX FLICKERING

rooobb — Tue, 14 Jul 2020 12:32:59 GMT

Which Sony led TV model? Lat us see a sample video when you can