KD-75XG8796 E-ARC

ian101181 — Tue, 30 Jun 2020 18:03:13 GMT

hello im having an issue after connecting the sonos arc to my tv. its the only thing plugged in, as i just use the native apps. my problem is i keep losing sound while video keeps playing. i only get the sound back by restarting the tv or sometimes just powering it off and back on again. ive tried all the settings i can over the last week and even tried a factory reset but still keep losing sound. any help on this would be great.

got a hold of Sony yesterday turns out it's a bug that they are aware of and are working on the fix. turning off audio passthrough seems to have fixed my issue for now.

Re: KD-75XG8796 E-ARC

Sean_Mc — Fri, 03 Jul 2020 08:55:25 GMT

Hi Ian,

Hope you managed to get your issue resolved. If not, I'd recommend contacting the support team for further help here.

Best wishes,

Sean

topic KD-75XG8796 E-ARC in Android TV

KD-75XG8796 E-ARC

Re: KD-75XG8796 E-ARC