topic Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005 in Android TV

Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

markhines — Sun, 19 Apr 2020 09:28:15 GMT

Hello

Ref- TV Model KD-55XD8005

BBCiplayer and ITV hub will no longer load unless the tv is unplugged and turned on again. This has only happened after the latest Sony software update and all other apps are fine- any solutions are appreciated- it’s a really a pain having to unplug the TV everytime we want to use these apps...

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

Sean_Mc — Mon, 20 Apr 2020 10:47:47 GMT

Hi Mark,

Welcome to the Sony Community.

Have you tried a reset on your TV? You can see how to perform this here.

Let us know how you get on.

Best wishes,
Sean

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

markhines — Sun, 26 Apr 2020 10:21:23 GMT

Hi Sean

thanks- yes I have - both hard and soft resets- both failed to correct the problem sadly...

best

mark

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

markhines — Tue, 12 May 2020 13:56:17 GMT

Hi Sean- thanks very much-yes- both hard and soft resets, but still no luck I’m afraid...

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

Joe_Dohn — Tue, 12 May 2020 15:17:42 GMT

I was about to recommend resetting the TV when I found that there's been a new update for your TV v6.6555, could you try updating to it and let us know if you still have to manually restart afterwards? It does mention in the notes that it improves the performance in general and the standby performance as well, so there's a very high chance it addresses this app-reset issue.

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

markhines — Tue, 12 May 2020 15:38:23 GMT

Hi Thanks- very much- will try tomorrow and update !
Best
Mark

Sent from my iPhone

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

The_Black_Rose — Wed, 13 May 2020 12:23:58 GMT

Hi Mark,

How did it go?

Cheers,

Rose

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

markhines — Wed, 13 May 2020 19:25:30 GMT

Hi Rose

Thanks very much for the response - it says the software is up to date, so sadly still not working..

best

mark

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

Tonycv51 — Thu, 14 May 2020 09:28:00 GMT

Have you tried resetting the cache for both? Factory reset should have done this but try soft reset to close apps and then clear cache before re launching

Another option would be to sideload them but don't think that will give you the ability to launch from youview ad you'll in effect end with 2 versions of the apps

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

The_Black_Rose — Thu, 14 May 2020 15:31:46 GMT

Hi Markhines,

Have you tried clearing the cache? by pressing Home - Settings - Storage and reset - Internal storage - clear cached data

Also, sometimes the TV says it's up to date while it isn't. Could you double check it by pressing on Help - System Information?

Cheers,

Rose

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

markhines — Mon, 18 May 2020 18:22:13 GMT

Hello

Have tried resetting, software updates and clearing the cache but sill no luck I’m afraid.. will keep trying!

Thanks for your help,

Mark

Re: Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

markhines — Mon, 22 Jun 2020 07:16:51 GMT

Hello

I thought you might be interested to know that the above problem has finally been fixed by changing the router. It seems that whilst the previous broadband speed was ok for 95% of Sony Apps, it was no longer adequate for BBC iplayer the and ITV hub. I’m not sure how this may or may not relate to the Sony software update- but anyway, it now works. Thanks very much for all your help and suggestions!