topic Re: XF9005 WiFi disconnect after Oreo in Android TV

XF9005 WiFi disconnect after Oreo

Tigermad1 — Sun, 03 Feb 2019 23:32:39 GMT

The above tv keeps getting the WiFi not connected pop up after installing Oreo. Lots of people reporting same issue on other forums and other Sony TVs too. Not sure if connected but most people with XF9005 have a Sky Q hub. Can it please be looked in to.

Re: XF9005 WiFi disconnect after Oreo

dutchice — Mon, 04 Feb 2019 15:50:09 GMT

Hi @Tigermad1,

Welcome to the Sony Online Community! So could you clarify if what you mean is that the TV doesn't actually disconnect from your wireless router at all, but still shows a "Wi-Fi is not connected" pop-up message on a regular interval?

Cheers,

Dutchice

Re: XF9005 WiFi disconnect after Oreo

Tigermad71 — Wed, 06 Mar 2019 23:44:07 GMT

@dutchice wrote:
Hi @Tigermad1,

Welcome to the Sony Online Community! So could you clarify if what you mean is that the TV doesn't actually disconnect from your wireless router at all, but still shows a "Wi-Fi is not connected" pop-up message on a regular interval?

Cheers,
Dutchice

Hi. That’s correct and still happening. Was fine for over a month and has now come back.

Re: XF9005 WiFi disconnect after Oreo

Craggles123 — Sat, 09 Mar 2019 22:06:13 GMT

I also have this issue straight after the Oreo update. Wifi constantly diconnects and then will only reconnect once the TV has been unplugged and switch back on.

This only started to happen after the update.

It happens on average every hour, causes major issues when streaming from YouTube, Netflix and Amazon Prime. To confirm, it is not the router as all other devices remain connected.

Re: XF9005 WiFi disconnect after Oreo

Ainsley001 — Tue, 12 Mar 2019 22:12:14 GMT

That happening on my xf9005 since the Oreo update as well

Re: XF9005 WiFi disconnect after Oreo

Marino.Manolo — Tue, 12 Mar 2019 23:42:10 GMT

After such an important update, a factory reset is suggested.

You can try restarting Android TV by keeping the Power button on the remote control pressed, but it may not be enough.

Consider the possibility of changing the Channel to Wi-Fi, choose one that is not very crowded between 1, 6 or 11. Give the TV a static IP.

Manolo

Re: XF9005 WiFi disconnect after Oreo

nedgould — Mon, 01 Jul 2019 15:23:50 GMT

I have exactly the same problem with my XF9005 too.

Since updating to Oreo, the wi-fi randomly disconnects during use and it flashed up "Your TV is now connected to the internet" when it has been connected the whole time.

Also, since updating to Oreo, I have found that the TV will regularly not wake from standby and I have to turn if off and on at the plug. Other forums suggest this may be an issue with the wi-fi too.

Router is near the TV and I have no problem with any other devices.

Re: XF9005 WiFi disconnect after Oreo

dutchice — Mon, 01 Jul 2019 15:35:22 GMT

Hi @nedgould,

Welcome to the Sony Online Community!

In the following weeks your TV will receive an over-the-air update to rectify the WiFi issues you are encountering. So make sure you have the Automatic Update option set to [Enabled] in your TV settings menu.

Regarding the TV crashing in standby mode and thus not responding to the power ON command, I’m afraid the reason is due to the (non Android TV) apps you have probably side-loaded on your TV. Remove those apps and verify if the issue is resolved.

Cheers,

Dutchice

Re: XF9005 WiFi disconnect after Oreo

nedgould — Mon, 01 Jul 2019 15:42:26 GMT

Hi Dutchice

I have no side loaded apps on the TV.

In fact I have just done a factory reset to try and fix the wifi and power issues but it didn't help.

Now it is still not working, I am just arranging to return the TV to the vendor for a full refund.

Regards,

Ned

Re: XF9005 WiFi disconnect after Oreo

dutchice — Mon, 01 Jul 2019 15:54:33 GMT

Hi Ned,

Certain external devices are also known to be the other cause for the crash in standby mode. So you can test to verify if the issue is resolved by removing all USB and HDMI connected devices to your TV. You can gradually start connecting your devices one at a time afterwards.

Cheers,

Dutchice

Re: XF9005 WiFi disconnect after Oreo

nedgould — Mon, 01 Jul 2019 16:01:57 GMT

Hi Dutchice,

The external devices that are connected (Sonos Beam and Samsung UHD player) all worked fine before the Oreo update. If they are causing problems now, then that is an issue with the new software.

Regards,

Ned

Re: XF9005 WiFi disconnect after Oreo

nedgould — Mon, 01 Jul 2019 17:10:33 GMT

HI Dutchice,

Has it been confirmed by Sony that an update will be recevied in a few weeks? Or could we end up waiting for a while?

Thanks,

Ned

Re: XF9005 WiFi disconnect after Oreo

dutchice — Mon, 01 Jul 2019 17:55:36 GMT

Hi Ned,

The update has already been published on the support page of your TV since this morning. However the OTA update will be a staging process which means that it will take a few weeks before all TV’s in the UK receive the update.

Cheers,

Dutchice

Re: XF9005 WiFi disconnect after Oreo

pjo456 — Tue, 02 Jul 2019 09:01:16 GMT

@dutchice wrote:
Hi Ned,

The update has already been published on the support page of your TV since this morning. However the OTA update will be a staging process which means that it will take a few weeks before all TV’s in the UK receive the update.

Cheers,
Dutchice

I've had exactly the same problem since Oreo EXCEPT mines wired ethernet, (the wireless is turned off) and it randomely displays the message "Ethernet disconnected", and if I'm say watching Netflix when it does this I have to reboot the TV to get it back, if I'm watching normal TV and the message comes up, usually by the time I use onme of the things requiring the network, it's come back up by it's self.

Will give the updatye a try, but the update notes say

Improves Wi-Fi connectivity with certain routers

and doesn't mention wired ethernet.

Re: XF9005 WiFi disconnect after Oreo

nedgould — Tue, 02 Jul 2019 09:31:41 GMT

Please let us know if the update solves your problem. Thanks, Ned

Re: XF9005 WiFi disconnect after Oreo

dutchice — Tue, 02 Jul 2019 11:03:19 GMT

Hi @pjo456,

May I ask what TV model do you have? I am aware of the issue you describe and also can confirm that the issue has been under investigation. But I will need to verify what the status of the investigation is at the moment. The latest I know is that the data collection process has been underway.

So as you correctly mention yourself, your issue is different than what @nedgould is encountering and this update may most probably not be addressing your issue. Since your issue is known to be as the “Network is disconnected” pop-up.

Cheers,

Dutchice

Re: XF9005 WiFi disconnect after Oreo

pjo456 — Tue, 02 Jul 2019 11:25:00 GMT

@dutchice wrote:
Hi @pjo456,

May I ask what TV model do you have? I am aware of the issue you describe and also can confirm that the issue has been under investigation. But I will need to verify what the status of the investigation is at the moment. The latest I know is that the data collection process has been underway.

So as you correctly mention yourself, your issue is different than what @nedgould is encountering and this update may most probably not be addressing your issue. Since your issue is known to be as the “Network is disconnected” pop-up.

Cheers,
Dutchice

I have the Kd49xf9005bu

Thanks

Re: XF9005 WiFi disconnect after Oreo

dutchice — Wed, 03 Jul 2019 06:57:48 GMT

Hi @pjo456,

Thanks. I totally forgot to ask you the current firmware revision of your TV.

As as a side note I also suggest you look in your router settings to find the option to disable IPv6 for the LAN/wired clients.

Cheers,

Dutchice

Re: XF9005 WiFi disconnect after Oreo

pjo456 — Wed, 03 Jul 2019 08:29:41 GMT

@dutchice wrote:
Hi @pjo456,

Thanks. I totally forgot to ask you the current firmware revision of your TV.

Cheers,
Dutchice

It's now PKG6 6520 0252EUA

Before I upgraded yesterday, not sure of exact number but it was 6510

I have noticed a difference. When I went onto youtube this morning, once I clicked on it, a message came up saying either (cant remember) internet now connected, or ethernet now connected, so the latest update is doing someting differently.

thanks

Re: XF9005 WiFi disconnect after Oreo

pjo456 — Tue, 09 Jul 2019 14:09:23 GMT

Since the 6520 update, my wired lan hasn't lost connection at all.

Thanks