topic Spotify issues on Bravia KD-55XF8096 in Android TV

Spotify issues on Bravia KD-55XF8096

Redeye66 — Fri, 31 May 2019 08:55:46 GMT

Hello,

I'm having issues with Spotify on Bravia TV - The app works fine for a while, but then can stop randomly - sometimes after a few minutes, sometimes after a longer period of time.

The music will just stop, although the timer on the tracks can still be running up.

Spotify becomes unusable and cannot stop or forward the tracks - or go back to playlists and choose another track etc.

I've uninstalled Spotify and reinstalled it many times, and this fixes the issue, until it happens again randomly..

Really frustrating as Spotify came pre installed on the TV, although when I raised the issue with Spotify support - they said that Sony Bravia is not a supported TV for Spotify !!

Anyone else having issues ?

Any suggestions much appreciated - Thanks..!

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Fri, 31 May 2019 09:48:42 GMT

I have exactly the same problem on my XE9005 and my brand new XG9005. I have so far with all the offered fixes not being able to fix it. It used to be fine so my gut feeling is its something with the Spotify App but, no idea what.

The XE is on Nougat and it does it, the XG was on Nougat and did it, the XG is now on Oreo and it still does it. Plays 4 or 5 songs then then stops.

Certain advertisements will also crash the stream completely.

I have tried both Spotify Connect and Google Cast, same results. Interestingly my PS4 Pro on the same wired network works flawlessly with Spotify Connect, so as I said my gut feel is an issue with the TV App.

I posted on the Spotify Community also but have had no further insight from there. If you hear anything or find a fix please share it. I will do the same.

Edit: Interestingly the Sony Android TV used to be listed on the Spotify Gear website, this has now been replaced by Spotify Anywhere and ONLY Samsung is listed now. I would be interested to know how they respond to "it used to be supported? Why not now?"

Cheers,

Re: Spotify issues on Bravia KD-55XF8096

Redeye66 — Fri, 31 May 2019 09:50:06 GMT

Thanks Stormy,

So you play Spotify via PS4 on the same TV that has issues via a HDMI cables - and it works fine ?

Cheers

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Fri, 31 May 2019 09:59:48 GMT

@Redeye66 wrote:
Thanks Stormy,

So you play Spotify via PS4 on the same TV that has issues via a HDMI cables - and it works fine ?

Cheers

The PS4 is certified Spotify Connect device and works great, via HDMI. What do you mean it has issues via HDMI? I don't quite understand.

I would prefer not to have to have the PS4 powered on just for Spotify as it seems a total waste when the TV has a Spotify app (Allegedly).

Re: Spotify issues on Bravia KD-55XF8096

Redeye66 — Fri, 31 May 2019 10:03:56 GMT

Hi,

I just meant that it plays ok via the PS4 on the same TV that has issues via the Spotify app..

Yes, agree - it's a total waste using the PS4 for just Spotify when it should work perfectly on an app provided with the TV..

But I'll give the PS4 a try, so Thanks for the idea of this option..

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Fri, 31 May 2019 10:04:39 GMT

Actually, the Sony TV is still listed, just not under TVs, its under "Smart TVs & Streamers". Point Spotify Support here and see what they say.

https://spotify-everywhere.com/collections/tv/products/sony-bravia-tv

Yeh, the PS4 works fine.

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Sat, 01 Jun 2019 12:29:07 GMT

Do you have a link you used to contact Spotify directly?

I'll try I think.

Re: Spotify issues on Bravia KD-55XF8096

Redeye66 — Sat, 01 Jun 2019 13:06:13 GMT

I opened a live 'chat' with someone on the Spotify website - probably in the Support or Help section - I'll see if I can find the page & get back to you..

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Sat, 01 Jun 2019 15:02:31 GMT

Ok thanks trying the Twitter Support route at the moment to see if I get any joy.

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Sat, 01 Jun 2019 17:21:45 GMT

Spotify twitter support have been trying to help me out, even getting me to try a test account. Same issue with the test account. Playback worked for 9 tracks, then stopped. Phone thought it was still working. TV stuck on last track. Only way to get playback working was to switch the device from Spotify Connect to Google Cast.

Re: Spotify issues on Bravia KD-55XF8096

Redeye66 — Sun, 02 Jun 2019 06:30:16 GMT

Excellent ! - Sounds like you are actually getting somewhere - Hopefully Spotify will take it on and fix it..

Cheers

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Sun, 02 Jun 2019 09:42:14 GMT

@Redeye66 wrote:
Excellent ! - Sounds like you are actua getting somewhere - Hopefully Spotify will take it on and fix it..
Cheers

Still not looking good, they got me to reset the TV Spotify completely, delete cache, data, uninstall and initially it looked good.

However it seems advertisements are the issue, some play okay but some either hang before they appear, ie an advertisement should pop up but it doesn't and playback just stops. The other thing that can happen is the advert appears but doesn't play so just hangs there or it plays in full but then won't clear and just blocks playback. I am convinced its something to do with the app. Having premium would probably fix it.

Here is an example, TV gets stuck at 19 seconds yet the ad continues to play, phone thinks its done, TV is now locked on the advert and Spotify will no longer work. Edit: totally stuck now no matter what I do uninstall, etc reboot, this ad will appear on the TV and crash.. *****

Re: Spotify issues on Bravia KD-55XF8096

Redeye66 — Sun, 02 Jun 2019 13:29:44 GMT

Good call on the Adverts - Thats definitely the problem !

Tried a friends account with Premium on same TV and everything is fine..!

So yes, the adverts are tripping it..

At least I have some options for now - Via PS4 - or sign up to Premium.

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Sun, 02 Jun 2019 14:35:46 GMT

Can you contact Spotify with that info too. More people who raise it, the more likely it is to be fixed.

Re: Spotify issues on Bravia KD-55XF8096

Redeye66 — Sun, 02 Jun 2019 14:43:11 GMT

Yeah of course - will get on it...

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Mon, 03 Jun 2019 18:32:48 GMT

Interestingly Twitter Support got me to try using the TV app without the phone. Seemed to work past a couple of ads but then just became silent on one track and nothing would resume sound even though Spotify thought it was playing. Had to switch back to the phone to reconnect to the TV. *sigh*. Buggy mess.

Re: Spotify issues on Bravia KD-55XF8096

stormyuk — Thu, 13 Jun 2019 08:58:40 GMT

So apparently a new version is available, 1.17.0 but, for me its still got issues. It seems to handle ads much better but I still get music stopping after about 9 songs or so. The app then needs to be forced close to get it back to life, sometimes it just stops, other times it believes the song is being played but has no audio output.

Re: Spotify issues on Bravia KD-55XF8096

BellaGorden — Tue, 17 Sep 2019 09:19:02 GMT

At present, a part of Sony TV is within the scope of service of Spotify, so you can play Spotify on Sony TV directly. Before playing, you should make sure that your Spotify is connected to your Sony TV and there is a good internet connection. If not, you could download Spotify playlist in advance and then play them on smart TV with the help of Spotify music converter mac.

Re: Spotify issues on Bravia KD-55XF8096

keherbe12 — Sat, 01 Jul 2023 19:37:46 GMT

I have the same issue when using Spotify on my Sony TV and after a few minutes it turns the TV off. Really frustrating and has only happened since the Sony TV software update recently

Re: Spotify issues on Bravia KD-55XF8096

Piscie — Tue, 04 Jul 2023 15:52:58 GMT

Hello @keherbe12, so which version is currently installed? Is it the v6.7215? Have you tried clearing the Spotify cache from the settings? (Settings - Applications - Spotify - Clear Cache & Data), then clear the TV's cache (Settings - Device Settings - Storage - Cached Data), then force restart your TV and see if that works.