topic Re: epg for general satellite in Android TV

epg for general satellite

Loofah — Wed, 29 Nov 2017 15:09:08 GMT

The EPG that comes up when using the satellite input is pretty useless with most entries stating no information available.

As my aerial connection isn't great I'd prefer to use the satellite cable and I wondered if there was an app or fix to get a decent epg in place?

Re: epg for general satellite

Owen_G — Wed, 29 Nov 2017 17:41:46 GMT

Hi there,

Could you please give us a few more details, and we'll do our best to advise? What is your current setup, and what model of TV do you have?

Thanks,

Owen

Re: epg for general satellite

Loofah — Thu, 30 Nov 2017 09:31:21 GMT

TV is an 43XD8305 which I understand does not have freesat but does have freeview/youview and I'd like to make use of the satellite connection rather than the aerial.

I know the EPG doesn't work correctly and was presumably designed like that intentionally and I'd like to know if there is a simple fix (Sony update or software to supply a decent EPG), which I'm sure there isn't, or if an app could be sideloaded perhaps to provide the functionality.

It seems a bit daft to me that a modern TV would have the satellite input but not the software or agreements in place to provide a sensible EPG with it.

Re: epg for general satellite

Owen_G — Tue, 12 Dec 2017 12:27:50 GMT

Hi again,

This is a known issue and it happens because the LNB on the satellite is not fed with power when the TV is in standby. Therefore the TV cannot update the Episode Guide while in standby mode. Sorry for any inconvenience this causes.

Please let us know if you have any further queries or concerns.

Thanks,

Owen

Re: epg for general satellite

Loofah — Wed, 13 Dec 2017 09:51:20 GMT

I knew this was an issue but not the reason, thank you. While not in standby however, surely the LNB is fed with power and therefore a full epg should be possible?

Is this a hardware or software limitation of the TV? By the sound of it, it is a software issue that could be simply rectified...

Re: epg for general satellite

Owen_G — Thu, 14 Dec 2017 11:14:52 GMT

Hi again,

When the TV is not in standby mode, the guide is updated when selecting a program that holds the information. This can easily be checked when watching a station that holds the EPG information for several other stations. After a short time the EPG information will be added to the guide.

Hope this helps.

Owen

Re: epg for general satellite

Kuschelmonschter — Thu, 14 Dec 2017 12:54:29 GMT

Owen_G schrieb:
This is a known issue and it happens because the LNB on the satellite is not fed with power when the TV is in standby. Therefore the TV cannot update the Episode Guide while in standby mode. Sorry for any inconvenience this causes.

Why don't you just turn on LNB power when you do the guide update in standby? You also have to do it when doing a timer recording in standby. Otherwise this wouldn't work either.

So instead of giving nonsense excuses and telling people that this is normal, go and fix the actual bug which is that you do not turn on LNB power when doing the guide update in standby.

Re: epg for general satellite

joelippa — Fri, 15 Dec 2017 08:49:34 GMT

@Kuschelmonschter wrote:
Owen_G schrieb:
This is a known issue and it happens because the LNB on the satellite is not fed with power when the TV is in standby. Therefore the TV cannot update the Episode Guide while in standby mode. Sorry for any inconvenience this causes.
Why don't you just turn on LNB power when you do the guide update in standby? You also have to do it when doing a timer recording in standby. Otherwise this wouldn't work either.

So instead of giving nonsense excuses and telling people that this is normal, go and fix the actual bug which is that you do not turn on LNB power when doing the guide update in standby.

Here here to that! This suggestion sounds way too sensible and difficult for Sony though

Re: epg for general satellite

Loofah — Mon, 18 Dec 2017 10:46:25 GMT

Yup! Great hardware let down by software and support... same across all lines unfortunately. I think the first company to release a brilliant TV with basic functions and the ability to load whatever control platform you like (eg Android) will be onto a winner.

Put the consumer in control and they'll sort their own support out through a forum and cool mods.

Won't be a Sony though, and quite likely not at all

Re: epg for general satellite

pegille83 — Sun, 31 Dec 2017 07:15:30 GMT

How do other TVs do it then? Doesn't this mean the TV is not fit for purpose? Is there a plan to fix this - it's unacceptable.

Re: epg for general satellite

Timmurf — Wed, 15 Jul 2020 20:20:43 GMT

I am having the same problem with a new tv I have bought this week 3 years on. The epg only updates on the channel you select with the current and next programme. All the other channels just say “no event information”. This is not usable as a guide should Obviously say what programmes Are available. I don’t mind if the programmes are downloaded when the tv is switched on - I can wait for a few seconds - so I don’t think not downloading when in standby is a problem. Is there any way the guide can be populated when the TV is powered on?