topic Re: Sony Kdl W755 software an fw crash, error 2123 in Android TV

Sony Kdl W755 software an fw crash, error 2123

tmarko — Sun, 06 Dec 2015 20:24:37 GMT

Hi to all, im having problems updating my w755. When i want to update android software im always stuck on 88% and having error 2123 (An error occurred during the software update, . The update server in temporarily unavailable. Please try again later Error: 2123). Ive tried several time, over cable, wifi, nothing. Always stuck on 88%. Same thing with fw, ive downloaded fw from sony site, connect usb to tv, the fw starts to copying and again on 88% tv restarts. So if anybody nows how to resolve this, please help! Thanks!

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Sun, 06 Dec 2015 20:30:44 GMT

Hi there

Unfortunately this is a known issue, however there is a fix. I have sent you a private message with some instructions. Please let me know how you get on.

Cheers

Re: Sony Kdl W755 software an fw crash, error 2123

tmarko — Mon, 07 Dec 2015 21:27:55 GMT

Thank you, your fix solve my problem, tv is updated. Thanks again!

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Mon, 07 Dec 2015 21:59:25 GMT

Your Welcome. Glad it worked!:smileythumbsup:

Re: Sony Kdl W755 software an fw crash, error 2123

Nibzzx — Sun, 10 Jan 2016 01:55:32 GMT

Hi Quinnicus!

I'm having the same problem alot of people have, I've got the kdl-43W755C, when applying a software update, it stops at 70%ish, won't update, even with the usb method. Please help!

Thanks in advance!

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Mon, 11 Jan 2016 03:15:31 GMT

Hi there @Nibzzx

I have sent you a private message with some instructions. Let me know how you get on.

Cheers

Re: Sony Kdl W755 software an fw crash, error 2123

Nibzzx — Thu, 14 Jan 2016 18:51:17 GMT

Many thanks, this worked perfectly! Much appreciated!!!

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Thu, 14 Jan 2016 21:27:45 GMT

Excellent - thanks for confirming

Re: Sony Kdl W755 software an fw crash, error 2123

zlaci90 — Mon, 25 Jan 2016 21:31:30 GMT

Hi Quinnicus,

Could you please help me too? I have the same problem as the others above with 50W755C.

Thanks.

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Mon, 25 Jan 2016 21:45:53 GMT

Hi @zlaci90

Ive sent you a private message with some instructions. Let me know how you get on

Cheers

Re: Sony Kdl W755 software an fw crash, error 2123

zlaci90 — Tue, 26 Jan 2016 18:51:05 GMT

Thank you very much, it worked!

Re: Sony Kdl W755 software an fw crash, error 2123

sepidar — Thu, 28 Jan 2016 05:59:04 GMT

Hello , I have the same problem as the others above with 55w828b , would you please help me ?

Re: Sony Kdl W755 software an fw crash, error 2123

maddaz — Thu, 28 Jan 2016 14:12:28 GMT

I have the same problem, can you give me instructions of what to do, thank you!

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Thu, 28 Jan 2016 15:54:23 GMT

@maddaz - can you please reply back with the model of your TV?

@sepidar - you stated that your model tv is '55w828b'. Is this correct? I ask this because this issue is present in the 2015 Android TVs, but you tv model is 2014. Ive not heard of updating issues for your model and the fix instructions that i have wont work on your model. If this is the case, you will need to contact Sony Support.

Re: Sony Kdl W755 software an fw crash, error 2123

sepidar — Thu, 28 Jan 2016 18:32:09 GMT

Yes , my tv model is 55w828b and i cant update my tv with internet connection and when i go to "All Apps" only 9 apps can see . I live in iran and i dont know this issue is related to my country region .

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Thu, 28 Jan 2016 19:19:56 GMT

@sepidar wrote:

Yes , my tv model is 55w828b and i cant update my tv with internet connection and when i go to "All Apps" only 9 apps can see . I live in iran and i dont know this issue is related to my country region .

Having only a bare few apps indicates that the TV is not connected to the internet. You will need to check the TVs network settings. If using wifi, try using a lan cable to test if it works ok?

Re: Sony Kdl W755 software an fw crash, error 2123

zloidjadjka — Sat, 30 Jan 2016 11:48:26 GMT

I have the same problem, can you give me instructions of what to do, thank you!

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Sat, 30 Jan 2016 14:50:20 GMT

Hi there

Ive replied to your PM with some instructions. Let me know how you get on.

Cheers

Re: Sony Kdl W755 software an fw crash, error 2123

guruci — Sun, 07 Feb 2016 18:38:51 GMT

Please send me the info too.

have the same problem with my TV set

Re: Sony Kdl W755 software an fw crash, error 2123

Anonymous — Sun, 07 Feb 2016 18:53:39 GMT

Hi there @guruci

What model TV do you have?

Cheers